Any shortages must be called in to our customer service department within 72 hours of receipt. If there is damage, the carrier who delivers the merchandise is responsible for loss & damages. Acceptance of the shipment from the carrier is an acknowledgement that the articles delivered were received in good condition and properly packed. Notify the carrier at time of delivery, so that they may process the claim. Carriers will not honor claims when the customer signs the receiving doucments as free and clear. Contact ProTime Cleaning Supplies Co. immediately to report the damage.